We recommend that the client owns and maintains a secure server within the US with necessary firewalls and other precautions. This will allow the client to control and regulate access to RiteChoice team members as per client’s needs and requirements. RiteChoice team leaders and team members at the Service Center at Chennai, India, would then only be able to access the data and software files using authenticated logins and passwords from designated drive locations. However, if the client so desires, RiteChoice will undertake to provide server facility within the US, with security systems as agreed and documented and provide regulated access to the team in India.

Client documents including W-2s, 1099s, K-1s etc. will be scanned and uploaded to the secure web server in the US. Ritechoice team members will book mark and organize the source documents and then enter data into the respective tax software. Returns will be reviewed by team leaders who ensure completeness and accuracy.

RiteChoice will provide the Client with RiteChoice Client’s Dashboard (RCD), a software for workflow management and communication. The client may install the software on the client’s server and effectively control and monitor the work done by the RiteChoice team in respect of every job outsourced to the service center. RCD will provide an interactive platform for work assignment, queries, review, problem escalation, track report generation, team appraisal, standardized handling instructions and other communication.

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